General Terms of Sale
The present “General Terms of Sale” apply to legal transactions relating to products sold to customers by GEMYNO SAS under the brand name Origeens on its e-commerce website www.origeens.com
In the context of the present, the words or expressions hereafter will have the following meanings:
- Online Shop: refers to the Origeens website on which the products are presented and sold to customers
- Order: refers to the sale contract signed between Origeens and the customer of the Origeens online shop.
- Products: refers to all the goods and services offered for sale by Origeens in its online shop.
- Service: refers to the sale of Products by Origeens to the customers of its online shop.
- Transaction: refers to all the operations, secure processing, authorisations and agreements which are inherent in the payment of the price of the Products ordered by bank card.
ARTICLE 1 – SUBJECT
The purpose of the present General Terms of Sale is to define the terms and conditions under which Origeens offers and sells its Products to its customers.
These general termes of sale prevail over any other conditions which appear in any other document, other than by express prior written agreement.
ARTICLE 2 – ACCEPTANCE OF THE TERMS
The customer acknowledges that, at the time of placing an Order, he is fully aware of the present general terms of sale and expressly states that he accepts them without reserve.
The present general terms of sale govern the contractual relations between Origeens and the customer, and both parties accept these without reserves.
ARTICLE 3 – PRODUCTS
Products are offered for sale while stocks last at the time of the Customer placing an order. A Product which is not available at that time is indicated as such. It is stipulated that Origeens will make every effort to ensure that the full range of Products for sale is available.
Origeens reserves the right to modify or to stop selling the Products proposed on the Website at any time, however these modifications will not have an effect on any orders which Origeens may have accepted before the modifications come into force.
In the event of a Product being unavailable, Origeens will inform the Customer as soon as possible, by email, of a partial delivery or of the cancellation of the order.
In the case of a partial order, the invoice for the order is updated as per the products shipped. Payment takes place at the time of the order being shipped
The prices applicable are the prices indicated on the Website at the time of the Customer validating his order. All prices are in euros and include all taxes. Prices are subject to French Value Added Tax (VAT), which is applied at the time of ordering.
The Customer is informed that the delivery fees will be charged as well as the price of the Products, and that they will specifically be indicated to that effect on the summary of the order and in the email confirming the order. At any time and without notice, Origeens reserves the right to modify the prices of its Products , however this does not mean that these modifications have any impact on the orders which Origeens may have accepted before the modifications come into effect.
ARTICLE 4 – ORDERS
The automatic recording systems are deemed to constitute proof of the nature, the content and the date of an Order.
Origeens will confirm to the customer that they have accepted an Order, by sending a confirmation email to the address given by the Customer. The sale will only be agreed from the time of sending said order confirmation.
Origeens reserves the right to refuse or to cancel any customer Orders, in particular in the event of insolvency of said customer or in the event of a non-payment of the Order in question or of a previous delivery or of a dispute over payment of a previous order.
The mentions indicated by the customer, at the time of entering the information inherent in his Order are binding for the customer. Origeens refuses all liability on the event of errors by the customer in the contact details of the recipient of the Order (delivery address and billing address in particular) nor for any delivery delays or inability to deliver the Products ordered that these errors may cause
ARTICLE 5 – DELIVERY
After confirmation of the Order and subject to payment in full of the price of the products ordered, Origeens undertakes to ship the products ordered by the customer to the delivery address within 5 working days.
For reasons of availability of the Products ordered, an Order may be delivered to the client over several successive deliveries.
In the event that a customer wishes the Products ordered to be delivered to two different addresses, the customer must place 2 separate Orders.
If appropriate, the customer agrees to pay at the time of receiving the goods, any taxes, duties or other charges in effect or to come as per the delivery of said products themselves; Origeens’ refuses any joint liability to that effect.
Delivery Zone and Rates
Zone 1: Mainland France
STANDARD DELIVERY (using Colissimo) – From Monday to Saturday
Delivery time from the time of processing the order: 2 to 4 working days.
Delivery price: 5.50 € – free delivery within mainland France starting from 35€ purchased in a single order (excluding delivery fee)
DELIVERY TO A POINT RELAY DELIVERY POINT (Mondial Relay) – Coming soon
Delivery time from the time of processing the order: 3 to 5 working days.
Delivery price: 4.50 € – free delivery within mainland France starting from 35€ purchased in a single order (excluding delivery fee)
Zone 2 : Europe (other than France)
Currently not available.
For now, Origeens only delivers to mainland France.
However, our products are also available for deliveries within Europe on the Amazon platform.
The Customer should inform Origeens in writing of any late deliveries, and Origeens will look into the matter with the appropriate transport companies. In the event of a late delivery, the Customer may, if he wishes, as long as neither the Customer nor a force majeur event is responsible for the delay, cancel his order. This must in any event be done within sixty (60) working days from the initial delivery date agreed in the contract.
All deliveries are deemed to be completed as soon as the transporter hands the Products over to the Customer, which will show in the control system used by the transport company. No claims with regards to the delivery itself will be possible if the package appears as delivered, as the transport company’s IT system will act as proof of delivery.
Without prejudice to the deadlines the Customer has as a cooling-off period as set out in article 6 below, it is the Customer’s responsibility to:
- Open the package in the presence of the delivery man, and
- Note by hand any reserves in detail on the Delivery Note. Reserves noted by the recipient at the time of delivery act as proof of the existence and scale of damage. The Customer should ensure that what he notes is precise and complete, and
- Notify the transporter by registered letter against signature with a letter of complaint stating the reasons with three (3) days of receiving the delivery as per the provisions set out in article L.133-3 of the Commercial Code),
- Notify Origeens by email or by registered letter within three (3) working days of the delivery of the Order. The Customer will ensure that he attaches a copy of the claim sent to the transporter to this email or letter.
ARTICLE 6 – COOLING-OFF PERIOD
The customer has 14 days from the time of delivery of the Products ordered to return them to Origeens for an exchange or a refund. In this case, the customer must return the Products new, intact, in their original packaging and unopened, along with any accessories, instructions and documents to the address below:
8 allée des hirondelles
60190 Estrées Saint Denis
In the event of exercising the right to change your mind after a cooling-off period, Origeens agrees to reimburse the sum paid by the customer, without any fees, other than the cost of returning the products.
The refund is due within a maximum of 14 days.
ARTICLE 7 – PAYMENT
The price invoiced to the customer is the price indicated on the Order confirmation sent by Origeens.
The price of the Products is payable using one of the payment methods listed on the site at the time the order is confirmed.
An Order validated by a client will only be deemed to be confirmed once the secure banking payment centre has accepted the transaction and, if appropriate, after the insurer has agreed to take on the risk.
ARTICLE 8 – APPLICABLE LAW
The present general terms of sale are subject to French law.
ARTICLE 9 – LIABILITY
Origeens accepts no liability for damages of any kind, neither damage to property or injury, which could result from a malfunction or from incorrect use of the Products sold.
Origeens’ liability will in any event be limited to the amount of the order. In the event of difficulties fulfilling the present contract, the customer and Origeens reserve the right before taking legal action to look for an amicable solution.
Otherwise, for professional clients, the Commercial Court in Compiègne is the sole jurisdiction, regardless of the delivery location and the payment method used.
ARTICLE 10 – GUARANTY
In any event Origeens will not be liable for not fulfilling the regulatory and legislative provisions in place in the country of receiving the goods. Origeens’ liability is systematically limited to the value of the Product in question at the time of sale, and there is no means of making a claim against the brand or the company which manufactures the Product
Customers can contact the customer service department by telephone (+33) 7 83 02 37 08 or by email at the following address: firstname.lastname@example.org.
Response time: within 48 hours.