Deliveries and Returns
Deliveries
Your order is usually processed the day after it is created.
Orders received on a Saturday or Sunday will be processed the following Monday, and orders received on a public holiday will be processed the next working day.
We deliver our products in metropolitan France, as well as in the following countries :
Zone 1
-
Germany
-
Belgium
-
Luxembourg
-
The Netherlands
Zone 2
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Austria
-
Spain*
-
Ireland
-
Italy
-
Portugal**
** does not concern: the Azores, Madeira
Zone 2+
-
United Kingdom
Zone 3
-
Denmark
-
Estonia
-
Hungary
-
Latvia
-
Lithuania
-
Poland
-
Czech Republic
-
Slovakia
-
Slovenia
-
Sweden
-
Switzerland
For deliveries in mainland France
For France mainland, we have selected two shipping companies:
- via Colissimo (without signature) in the mailbox,
- via the Mondial Relaynetwork in Relay Points.
Orders will be shipped within 2 working days of being processed.
On average you will receive your order within 3 to 5 days (for information purposes).
For deliveries to Europe – Zone 1, 2 & 3
Your order will be delivered by Colissimo International to your letterbox.
Orders will be shipped within 2 working days of being processed.
You will receive your order on average within 3 to 12 days (for information only).
For deliveries to the UK – Zone 2+
Since January 1, 2021, customs presentation fees of 4.9 € are automatically added to the amount of your order.
The amount of the order cannot exceed 135 € (in order to avoid additional customs clearance costs of £ 12 payable by the customer).
Your order will be delivered by Colissimo International to your letterbox.
Orders will be shipped within 2 working days of being processed.
You will receive your order within an average of 6 to 12 days (indicative).
Delivery charges
In France, delivery is free from 35€ of purchase (except gift card)
For international deliveries, you can benefit from reduced or free delivery costs depending on the amount of your order (gift cards are not taken into account as they are not delivered), as shown in the table below:
| Order amount (gift card excluded) |
Delivery costs (VAT incl.) | ||
|---|---|---|---|
| France | 0 € < Value< 35 € | Colissimo: 5,5 € Mondial Relay: 4,5€ |
|
| Value >= 35 € | Free of charge | ||
| ZONE 1 | 0 € < Value < 60 € | 6,5 € | |
| Value => 60 € | Free of charge | ||
| ZONE 2 | 0 < Value < 80 € | 7,5 € | |
| Value >= 80 € | Free of charge | ||
| ZONE 2+ United Kingdom |
0 < Value < 80 € | 7,5 € * | |
| 80 € <= Value <= 135 € | Free of charge* | ||
| Value > 135 € | no delivery | ||
| * + 4.9€ additional customs clearance fees | |||
| ZONE 3 | 0 € < Value < 80 € | 8,5 € | |
| Value => 80 € | Free of charge | ||
VAT
All our prices include tax.
In some countries, certain products benefit from a reduced VAT rate.
The VAT rate applied varies according to the product and the country of delivery: it is calculated automatically according to the country of delivery.
You can select the delivery country directly on the page of our shop, the product page, or at the time of validating your shoppping basket.
Do you have question about your delivery ?
If you experience any difficulties with your delivery or if you have any questions whatsoever, please do not hesitate to contact us by e-mail at contact@origeens.com or by telephone at (+33) 7 83 02 37 08.
We will answer you quickly and with pleasure.
Returns
You have 14 days from the time of receiving the Products you ordered to return them to Origeens for an exchange or a refund.
In this case, the customer must return the new products, intact, in their original packaging and unopened, accompanied by all possible accessories, notices of use and documentation at the following address:
GEMYNO SAS ~ Origeens
8 allée des hirondelles
60190 Estrées Saint Denis
France
In the event of exercising the right to change your mind after a cooling-off period, Origeens agrees to reimburse the sum paid by the customer, without any fees, other than the cost of returning the products.
