Deliveries and Returns

Deliveries

We currently deliver to the following countries :

Zone 1 Zone 2 Zone 3 Zone 4
  • France (mainland)
  • Germany
  • Belgium
  • Luxembourg
  • The Netherlands
  • Austria
  • Spain*
  • Ireland
  • Italy
  • Portugal**
  • United Kingdom
  • Estonia
  • Hungary
  • Latvia
  • Lithuania
  • Czech Republic
  • Slovakia
  • Slovenia
  • Switzerland
  • Denmark
  • Poland
  • Sweden
  • Romania

* : other than the Balearic Islands, the Canary Islands, Ceuta, Melilla
**: other than the Azores, Maderia

Your order will be processed the day after it is created.
Orders received on a Saturday or Sunday will be processed the following Monday, and orders received on a public holiday will be processed the next working day.

Deliveries to mainland France

For France mainland, we have selected two shipping companies:
Colissimo (with no need for a signature) to your letterbox,
Mondial Relaynetwork, for relay point delivery.

Orders will be shipped within 2 working days of being processed.
On average you will receive your order within 3 to 5 days (for information purposes).

Delivery in Europe – Zone 1, 2, 3 & 4

Your order will be delivered by Colissimo International (with no need for a signature) to your letterbox.
Orders will be shipped within 2 working days of being processed.
On average you will receive your order within 3 to 12 days (for information purposes).

Delivery charges

For delivery to mainland France, the delivery is free for orders over 35€.

For international deliveries, the delivery charges may be free or reduced, depending on the amount of the order, as set out in the table below:

Order Amount Delivery charges (VAT inclusive)
France 0 € < Value < 35 Colissimo: 5,5 € Mondial Relay: 4,5€
Value >= 35 Free
ZONE 1 0 € < Value < 35 6,5 €
35 € <= Value < 60 3,0 €
Value => 60 Free
ZONE 2 0 < Value < 35 8,5 €
35 € <= Value < 80 4,5 €
Value >= 80 Free
ZONE 3 0 € < Value < 35 9,5 €
35 € <= Value < 80 5,5 €
Value => 80 Free
ZONE 4 0 < Value < 35 12 €
35 € <= Value < 80 6,5 €
Value >= 80 3,5 €

VAT

All our prices include tax.

In some countries, certain products benefit from a reduced VAT rate.
The VAT rate for the shipping cost is : standard VAT.

The rate of VAT applied depends on the products and the country of delivery : it is automatically calculated according to the delivery country.
You can select the delivery country directly on the page of our shop, the product page, or at the time of validating your shoppping basket.

Do you have question about your delivery ?

If you experience any difficulties with your delivery or if you have any questions whatsoever, please do not hesitate to contact us by e-mail at contact@origeens.com or by telephone at (+33) 7 83 02 37 08. We will reply as quickly as possible.

Deliveries 1

Returns

You have 14 days from the time of receiving the Products you ordered to return them to Origeens for an exchange or a refund.

In that case, you must send the products unused, intact, in their original packaging, unopened, with any accessories, user manuals and documents, if appropriate, to the following address:

GEMYNO SAS ~ Origeens

8 allée des hirondelles
60190 Estrées Saint Denis
France

In the event of exercising the right to change your mind after a cooling-off period, Origeens agrees to reimburse the sum paid by the customer, without any fees, other than the cost of returning the products.