Deliveries and Returns

Deliveries

We currently deliver to the following countries :

Zone 1 Zone 2 Zone 3
  • France (mainland)
  • Germany
  • Belgium
  • Luxembourg
  • The Netherlands
  • Austria
  • Spain*
  • Ireland
  • Italy
  • Portugal**
  • Estonia
  • Hungary
  • Latvia
  • Lithuania
  • Czech Republic
  • Slovakia
  • Slovenia
  • Switzerland
  • Denmark
  • Poland
  • Sweden
Zone 2+ 🆕
  • United Kingdom***
*

**
***
does not concern: Balearic Islands, Canaries, Ceuta, Melilla
does not concern: the Azores, Madeira
export: additional customs presentation costs

Your order will be processed the day after it is created.
Orders received on a Saturday or Sunday will be processed the following Monday, and orders received on a public holiday will be processed the next working day.

Deliveries to mainland France

For France mainland, we have selected two shipping companies:
Colissimo (with no need for a signature) to your letterbox,
Mondial Relaynetwork, for relay point delivery.

Orders will be shipped within 2 working days of being processed.
On average you will receive your order within 3 to 5 days (for information purposes).

Deliveries to Europe – Zones 1, 2 & 3

Your order will be delivered by Colissimo International to your letterbox.
Orders will be shipped within 2 working days of being processed.
On average you will receive your order within 3 to 12 days (for information purposes).

Deliveries to the United Kingdom – Zone 2+ 🆕

Since January 1, 2021, customs presentation fees of 4.9 € are automatically added to the amount of your order. The amount of the order cannot exceed 135 € (in order to avoid additional customs clearance costs of £ 12 payable by the customer).

Your order will be delivered by Colissimo International to your letterbox.
Orders will be shipped within 2 working days of being processed.
You will receive your order on average within 7 to 12 days (for information only).

about-icon-4

Delivery charges

For delivery to mainland France, the delivery is free for orders over 35€.

For international deliveries, the delivery charges may be free or reduced, depending on the amount of the order, as set out in the table below:

Order Amount Delivery charges (VAT inclusive)
France 0 € < Value < 35 Colissimo: 5,5 € Mondial Relay: 4,5€
Value >= 35 Free
ZONE 1 0 € < Value < 35 6,5 €
35 € <= Value < 60 3,0 €
Value => 60 Free
ZONE 2 0 < Value < 35 8,5 €
35 € <= Value < 80 4,5 €
Value >= 80 Free
ZONE 2+
🆕 United Kingdom
0 < Value < 35 8,5 € *
35 € <= Value < 80 4,5 € *
80 € <= Valeur <= 135 Gratuit *
Value > 135 no delivery
🆕* + 4.9€ additional customs clearance costs
ZONE 3 0 € < Value < 35 9,5 €
35 € <= Value < 80 5,5 €
Value => 80 Free

VAT

All our prices include tax.

In some countries, certain products benefit from a reduced VAT rate.

The VAT rate applied varies according to the product and the country of delivery: it is calculated automatically according to the country of delivery.

You can select the delivery country directly on the page of our shop, the product page, or at the time of validating your shoppping basket.

Do you have question about your delivery ?

If you experience any difficulties with your delivery or if you have any questions whatsoever, please do not hesitate to contact us by e-mail at contact@origeens.com or by telephone at (+33) 7 83 02 37 08. We will reply as quickly as possible.

Deliveries 1

Returns

You have 14 days from the time of receiving the Products you ordered to return them to Origeens for an exchange or a refund.

In that case, you must send the products unused, intact, in their original packaging, unopened, with any accessories, user manuals and documents, if appropriate, to the following address:

GEMYNO SAS ~ Origeens

8 allée des hirondelles
60190 Estrées Saint Denis
France

In the event of exercising the right to change your mind after a cooling-off period, Origeens agrees to reimburse the sum paid by the customer, without any fees, other than the cost of returning the products.